Location: Coimbatore/ Chennai
Job Description:
We are seeking an enthusiastic and highly skilled Senior AI ML Developer to join our team and work on exciting AI initiatives. The ideal candidate should have worked in CRM Domain like Zoho CRM/ Fresh works and have expert knowledge in AI/ML models, LLMS, Vector database and RAG techniques to automate workflows, create conversational analytics assistants and create similarity models by clustering/ embeddings.
Key Responsibilities:
1. Develop CRM Agentic AI
Design and implement AI agents using frameworks like Lang Chain, AutoGPT, or ReAct.
Automate CRM processes by enabling agents to handle emails, generate follow-ups, update pipelines, and classify tickets.
Integrate models for sentiment analysis, intent recognition, entity extraction, and summarization.
Connect agents to external APIs, calendars, and CRM tools (e.g., Salesforce, HubSpot).
Manage agent memory and context via vector databases like FAISS or Pinecone.
2. Conversational KPI Dashboard Assistant
Build a chatbot interface that allows users to query CRM KPIs via natural language.
Use Python, LangChain, and OpenAI APIs to parse queries and trigger backend data retrieval tools.
Render results in both dashboard format (e.g., Recharts/Chart.js) and tabular views.
Support queries like “What’s the total expected revenue this quarter?” or “Show me the lead-to-win ratio by region.”
3. Similarity and Recommendation Engines
Extract features from existing AI/ML libraries.
Build and manage an embedding database for semantic similarity search.
Implement clustering algorithms (e.g., K-Means) to group songs based on genre.
Develop a scoring system to compare new tracks to a database of existing songs.
Required Experience and Qualifications:
4+ years of experience in AI/ML Model development.
Should have expert knowledge in CRM Domain including workflows, Forms, Dashboards/reports and data import/export as done.
Proficient in Python, with strong experience in TensorFlow, PyTorch, and Scikit-learn.
Working knowledge of LangChain, AutoGPT and LLM integration.
Expertise in developing Agents for CRM, Dashboards in Leading organisation.
Expertise in implementing Agentic AI solutions using LLM models, RAG and Vector database.
Proven experience in vector similarity, embedding models and clustering techniques.
Passionate about AI innovation and solving real-world challenges with automation and intelligence
Proven experience in designing platform architecture and managing API integrations.
Strong background in microservices architecture and REST API design.
Demonstrated experience with scalability and performance optimization for cloud-based platforms.
Experience with Agile methodologies and leading cross-functional teams in a fast-paced environment.
Excellent communication and presentation skills for delivering product demos and gathering customer feedback.
Proven ability to manage a product roadmap and deliver on tight deadlines.
Experience with data security, compliance, and industry best practices.
A bachelor’s degree in computer science, engineering, or a related field.