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Discover the key use cases and benefits of Robotic Process Automation (RPA) and Low-Code Process Automation, and learn how combining these technologies can enhance business efficiency and agility
In today’s fast-paced digital world, businesses of all sizes are racing to stay competitive, improve efficiency, and reduce operational costs. Automation technologies are at the forefront of this digital revolution, with Robotic Process Automation (RPA) and Low-Code Process Automation leading the way. Both tools enable organizations to eliminate manual tasks, but their differences offer unique advantages when combined.
RPA is designed for automating repetitive, rule-based tasks by mimicking human actions. At the same time, low-code platforms offer flexibility by empowering users with minimal coding experience to create business apps and workflows. Let’s take a comprehensive look at these technologies, their key use cases, and the benefits they deliver to organizations across various industries.
RPA is particularly useful in automating repetitive, high-volume tasks where human involvement is currently necessary. The following are some of the most impactful use cases:
Data entry remains one of the most labor-intensive tasks across many industries. Businesses still rely heavily on manual data entry to migrate data between different systems or maintain databases. This can result in human error, inefficiencies, and delays. With RPA, bots can be programmed to copy and paste data between systems, migrate entire data sets, and perform error-free data validation, all while working 24/7.
Real-World Example: A financial institution used RPA bots to automate the migration of client data from a legacy system to a new CRM, reducing data transfer time by 80% and improving accuracy.
The manual processing of invoices is prone to errors, delays, and inconsistencies. With RPA, companies can automate the entire invoice lifecycle—from data extraction to validation, payment approvals, and archiving. This not only increases efficiency but also reduces manual errors and late payments.
Example: A global logistics company implemented RPA for invoice processing, which led to an 85% reduction in invoice processing time and improved relationships with suppliers by avoiding late payments.
Many customer support tasks, such as answering FAQs, resetting passwords, updating account details, and sending status updates, can be automated using RPA bots. This frees up customer service agents to handle more complex and high-value queries, enhancing overall customer satisfaction.
Example: A telecom company used RPA bots to handle routine customer support queries, reducing the workload for support staff by 40% and decreasing resolution times for common requests.
In highly regulated industries such as healthcare, finance, and insurance, regulatory compliance is crucial. RPA can streamline compliance reporting by automating data collection, verification, and submission processes, thus ensuring that reports are accurate and submitted on time.
Example: A major bank implemented RPA to automate the generation of regulatory reports, reducing the time spent on compliance reporting by 60% while improving the accuracy and completeness of the reports.
Low-code platforms enable businesses to create customized applications and workflows with minimal coding effort. Here are some of the most common and effective use cases for low-code automation:
Workflow automation with low-code platforms allows organizations to create end-to-end processes that span across multiple departments. For example, HR can automate the entire employee onboarding process—from collecting documents to setting up payroll accounts. These workflows are designed to reduce bottlenecks, eliminate redundant tasks, and ensure timely completion of tasks.
Example: An insurance company used a low-code platform to automate the onboarding process for new clients, reducing the time from initial inquiry to policy activation by 50%.
Low-code tools are revolutionizing the way businesses develop applications. Rather than waiting for IT teams to build custom software solutions, non-technical teams can use low-code platforms to build apps for their unique needs. This empowers departments like marketing, HR, and finance to develop and deploy apps that drive operational efficiency.
Example: A finance department at a manufacturing firm developed a budget-tracking app using a low-code platform, cutting down project development time from months to weeks.
Managing and approving documents manually can be cumbersome, especially in industries like legal, finance, or healthcare, where document accuracy and timely approval are critical. Low-code platforms allow users to build document management systems with approval workflows, reducing manual effort and ensuring consistency.
Example: A legal firm adopted a low-code solution to automate its document approval processes, leading to a 70% reduction in the time required for document verification and approval.
In industries like financial services, customer onboarding can be a lengthy process due to the number of regulatory checks required. By automating the process with low-code solutions, businesses can drastically reduce the time needed to onboard customers, ensuring a smoother, more efficient experience.
Example: A fintech company used a low-code platform to automate customer KYC processes, reducing onboarding times by 75% and significantly improving customer satisfaction.
The combination of RPA and low-code platforms can unlock even greater potential for organizations by providing a holistic automation strategy. Here’s how combining these technologies can benefit businesses:
Organizations can respond more quickly to changing market conditions and internal demands by using RPA to handle repetitive tasks and low-code platforms to build and modify workflows rapidly. This agility allows companies to innovate faster and more effectively.
Example: A retail company used both RPA and low-code platforms to streamline their supply chain processes, reducing manual intervention by 90% and improving responsiveness to fluctuations in demand.
By automating manual tasks and processes, organizations can reduce their operational costs significantly. RPA and low-code solutions minimize the need for human intervention in repetitive tasks and free up valuable resources for higher-value activities.
Example: A multinational company saved millions annually by implementing RPA to automate order processing, combined with a low-code platform for managing workflow approvals.
Low-code platforms allow non-technical users to participate in the automation process by building their applications and workflows. RPA extends this capability by automating specific tasks that these users design, fostering a culture of self-service automation.
Example: A marketing team created a custom CRM tool using a low-code platform, while RPA bots were deployed to automate customer data entry, leading to a 50% improvement in lead response time.
With both RPA and low-code solutions, organizations can ensure greater compliance with industry standards and regulations. Automating the process of data collection, entry, and reporting significantly improves accuracy and reduces the risk of manual errors, making it easier to meet compliance requirements.
Example: A pharmaceutical company reduced compliance audit risks by automating the documentation process using a combination of RPA for data extraction and a low-code platform for approval workflows.
As businesses grow, their automation needs expand. RPA can be scaled to handle increasing volumes of repetitive tasks, while low-code platforms allow workflows and applications to evolve without requiring extensive IT resources.
Example: An e-commerce platform scaled its order fulfillment operations using RPA bots, while building custom applications on a low-code platform to manage supplier communications, leading to improved order accuracy and faster delivery times.
Although automation offers numerous benefits, there are some challenges that organizations might face when implementing RPA and low-code solutions. However, these challenges can be addressed with proper planning:
Employees may fear that automation will replace their jobs. To overcome this, organizations need to emphasize the benefits of automation, such as allowing employees to focus on more creative, value-added tasks.
Many companies operate with outdated systems that are difficult to integrate with modern technologies. RPA can bridge this gap by mimicking user interactions with legacy systems, while low-code platforms can create interfaces that simplify user experiences.
The future of automation is bright, with new trends expected to emerge, such as:
The integration of artificial intelligence (AI) with RPA will enable bots to handle more complex tasks that require decision-making and learning capabilities.
Hyperautomation refers to the use of multiple automation technologies, such as RPA, AI, and machine learning, to achieve end-to-end process automation.
IPA combines RPA with AI to create smart systems capable of processing unstructured data, making decisions, and continuously learning.
Robotic Process Automation (RPA) and Low-Code Process Automation are transforming the way businesses operate. From reducing costs to improving agility, these automation technologies help organizations stay competitive in an increasingly complex world. By combining the strengths of both RPA and low-code platforms, businesses can automate mundane tasks, accelerate digital transformation, and unlock new levels of efficiency. Organizations that embrace these technologies will be well-positioned to thrive in the ever-evolving digital landscape.
Author: Kowsiya Nagarajan, Software Engineer
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